FAQ

For tenants

• I believe a listing is fake, what do I do?
• I want to rent a home, what do I do?
• How do I find the right home for me?
• I can't see the landlord's contact information, what do I do?
• I want to be notified when new homes become available, what do I do?

Payment

• Why is my card being declined?
• How do I pay for a subscription?
• I started a trial subscription and now I’m being charged, why is that?
• I'm being charged double/more frequently
• I got charged without having an active subscription

Account

• Why can’t I cancel my subscription?
• Where can I find my profile?
• I can't log in, why is that?
• How can I delete my account?

Subscription

• What do I get out of being a member?
• Where can I read the terms and conditions?
• How can I cancel my subscription?

Alerte

• How to create a Searchagent?
• How do I stop my free SearchAgent?